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Hospital Programs Volunteer

Support families while they stay close to their child’s care.

Volunteers support families by creating space to rest, recharge, and feel cared for. You can serve in the Ronald McDonald House Family Room at Norton Women’s & Children’s Hospital or through our Hospitality Cart at the Novak Center for Children’s Health.

Family Room Volunteer
Hospitality Cart Volunteer

Family Room Volunteer

The Ronald McDonald House Family Room at Norton Women’s & Children’s Hospital provides a place for families to rest, recharge, and take a break while staying close to their child’s bedside.

Volunteers help create a calm, welcoming space and support families throughout the day.

What you’ll do

Family Room volunteers support both the space and the families using it. Responsibilities may include:

  • Greeting and welcoming families
  • Offering refreshments and keeping the space stocked
  • Light cleaning and tidying throughout the shift
  • Monitoring the space to ensure a calm and supportive environment
  • Providing general assistance as needed

Shifts are available daily, from 9 am – 12 pm and 12 pm – 3pm.

Location

Norton Women’s & Children’s Hospital
4001 Dutchmans Ln, Louisville, KY 40207
Medical Plaza 1, 2nd Floor, Suite 2B

Getting Started

To get started you must:  

  • Be at least 18 years of age
  • Complete both the House and hospital volunteer application
  • Complete the volunteer onboarding
  • Commit to at least one shift a month
Family Room Application
Norton Hospital Application

During volunteer onboarding, you will:

  • Complete a background check
  • Attend an in-person tour of the Ronald McDonald House Family Room at Norton Women’s and Children’s Hospital (NWCH)
  • Meet with the NWCH Director of Volunteers for a hospital onboarding orientation
  • Schedule a volunteer assessment with NWCH Employee Health. Proof of all up-to-date immunizations, including the flu vaccine, and annual TB testing, is required.
  • Review our policies and procedures
  • Complete two 3-hour volunteer shadow shifts
  • Select your monthly volunteer shifts

Hospitality Cart Volunteer

Our Hospitality Cart brings comfort directly to children and families at the Novak Center for Children’s Health. Stocked with snacks, beverages, and small activities, the cart offers a simple but meaningful break in the day. Volunteers help create these moments by offering items and connecting with families in a welcoming and respectful way. The Hospitality Cart is available in the lobby on the second and fourth Tuesday of each month from 10:30 am to 1:00 pm.

What you’ll do

  • Offer snacks, beverages, and small activities to children and families
  • Engage in brief, friendly interactions
  • Help keep the cart stocked and organized


Volunteer opportunities are offered based on current program needs. To inquire about volunteer opportunities, contact our Hospital Programs Coordinator.

Location

Novak Center for Children’s Health
411 E Chestnut St, Louisville, KY 40202

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Helping families starts with you.

Thank you for your interest in volunteering with Ronald McDonald House Louisville. Share a few quick details below, and our team will follow up with next steps to help you get involved.

Thank You for Your Generosity

If you have already made a gift to Ronald McDonald House Louisville, please let us know. We would like to thank you and welcome you into the Legacy of Love Society. By letting us know, we can ensure that we fulfill your gift exactly as you intended. Please complete the form below or contact us at 502.371.1444 to let us know.

Information you share will be kept confidential and we respect any desire to remain anonymous.